These terms cover outreach services provided by Skovgaard Systems, CVR 46488776, Taastrup Hovedgade 92, 1., 2630 Taastrup, Denmark ("we", "Magnus") to the business named in the order ("you").
The agreement is these terms plus a one-page order that we both sign. The order sets out who we contact, who we leave out, the price and any dates. Where the order and these terms differ, the order wins. The agreement starts when both sides have signed. Work starts when the setup fee is paid.
We build and run email outreach on your behalf: a researched list of companies matching the profile in the order, dedicated sending domains and inboxes (so nothing sends from your own addresses), campaign emails written by us and approved by you, reply handling, and meetings booked into your calendar.
The agreement is not exclusive. We may run outreach for other firms, including firms in the same line of work as yours. Your client list, your exclusions and the replies to your campaign are never used for anyone else.
Emails are sent in the name of a real person at your company, chosen by you, from sending domains we register for your outreach. Your own domain is never used, so its reputation is never at risk. By approving the campaign emails you authorise us to send them on your behalf and to reply to responses in the same name, in order to arrange meetings for you. You can withdraw that authorisation at any time in writing, and we stop sending.
Sending domains registered for your campaign are yours: at the end of the agreement we will transfer them to you on request, or shut them down.
Where the order prices by the meeting, a meeting is qualified when all three of these are true:
A rescheduled meeting counts once, when it is held. A meeting you cancel without rebooking, or do not attend, counts as held. If you think a meeting fails one of the three checks, tell us within seven days of it and say which one. We settle it before the invoice goes out. A meeting not questioned within seven days counts.
Prices exclude VAT. Danish VAT does not apply to services supplied to a business customer outside the EU. UK clients may be liable to account for VAT under UK reverse charge rules.
There is no minimum term. Either side can end the agreement at any time with fourteen days' written notice (email is fine). Any introductory rate, and when it ends, is set out in the order.
Meetings booked before the agreement ends are still charged if they are held within thirty days after it. The setup fee is not refundable once work has begun, and fees already invoiced are not refunded.
We never name you as a client, quote you or publish your results without your approval, except as agreed in the order. Where the order includes a case study, you see it before it is published.
For the outreach itself, Skovgaard Systems is the controller of the prospect data: names and business email addresses from public sources such as Companies House and company websites, processed on the basis of legitimate interest and sent only to corporate addresses, as UK PECR allows. When a meeting is booked we pass you the person's name, role, company and reply. From then on you hold that data as your own.
Your client list, exclusions and campaign data are treated as confidential, used only to run your campaign, never shared with third parties, and deleted when the agreement ends. The suppression list (people who asked not to be contacted) is kept, because honouring those requests is a legal obligation that survives the agreement. See our privacy policy for how prospect data is handled.
We provide the service with reasonable skill and care. We do not promise any particular number of replies, meetings or revenue. Our total liability under this agreement is capped at the fees you paid in the three months before the claim arose. Neither side is liable for matters outside reasonable control.
The version named in your order is the one that applies to you. A newer version only applies if you agree to it in writing.
Danish law applies, and disputes go to the Danish courts.